Ann Sun-young Voices Displeasure with Korean Air Business Class on Social Media
Broadcaster Ann Sun-young has sparked a discussion by directly expressing her dissatisfaction with Korean Air's business class service on social media. Despite expressing excitement in the First Class Lounge, Ann Sun-young pointed out issues such as narrow seats, lack of partitions, outdated aircraft, and the absence of USB charging cables after boarding, directly mentioning the airline.
October 29: Recent Update on Departure to Canada
On October 29, Ann Sun-young shared an update on her social media account about departing for Canada.
"Doesn't everyone carry this much luggage when traveling alone?"
Ann Sun-young shared her departure preparations by posting a photo of herself with her luggage before boarding her flight to Canada.
"Lucky Biki Day": Visit to the First Class Lounge
Before boarding, Ann Sun-young visited the First Class Lounge.
"Lucky Biki Day"
Ann Sun-young expressed her excitement about her departure by filming and uploading a video of the First Class Lounge's interior. The First Class Lounge is a space reserved for the airline's top-tier customers, where Ann Sun-young comfortably prepared for her departure.
Although Ann Sun-young was happily preparing for her departure, calling it a lucky day, the atmosphere changed after she boarded the plane.
Dissatisfaction Explodes After Boarding Business Class
Once on board, Ann Sun-young expressed her dissatisfaction with the aircraft.
"Prestige (Business Class) but the seats are narrow, no partitions, outdated... and most of all, there isn't even a USB charging cable for phones... a moment that makes me want to give up my Korean Air Morning Calm membership."
Ann Sun-young specifically listed several complaints.
Complaint #1: Narrow Seats
Her first complaint was about the narrow seats.
She pointed out that despite being business class, the seats were cramped, stating, "Prestige (Business Class) but the seats are narrow."
Business class typically offers wider and more comfortable seats than economy, but Ann Sun-young was dissatisfied with this aspect.Complaint #2: Lack of Partitions
Her second complaint was the lack of partitions.
She pointed out the lack of privacy, saying, "No partitions either."
Most modern business class seats have partitions between them to ensure personal space, but it seems this aircraft did not have such facilities.
Complaint #3: Outdated Aircraft
Her third complaint was that the aircraft was outdated.
She mentioned that the aircraft was an older model, saying, "Outdated..."
Older aircraft may differ from newer models in terms of amenities and seat configuration.
Complaint #4: No USB Charging Cable
The biggest complaint was the absence of a USB charging cable.
"Most of all, there isn't even a USB charging cable for phones..."
Charging electronic devices is a very important amenity on long flights. Charging facilities are essential, especially for business class passengers who often work or enjoy entertainment during the flight, and she expressed the greatest dissatisfaction with the absence of this.
Criticizing Korean Air Directly
Ann Sun-young directly mentioned the airline, saying, "A moment that makes me want to give up my Korean Air Morning Calm membership."
Celebrities and influencers are often cautious about directly criticizing specific companies, but Ann Sun-young clearly stated the airline name, Korean Air, and expressed her dissatisfaction.
The expression "a moment that makes me want to give up my Morning Calm membership" shows how disappointed she was.
To Canada for Her Son's Hockey Dreams
Meanwhile, Ann Sun-young recently announced that she had left for Canada to support her son, who dreams of becoming a hockey player.
Ann Sun-young's trip to Canada appears to be for a long-term stay to support her son's dreams, rather than a simple vacation.
Hockey is Canada's national sport, with world-class hockey infrastructure and education systems. Canada is the optimal environment for a son who dreams of becoming a hockey player.
Plans to Visit Seoul Monthly for Her Mother Battling Dementia
However, Ann Sun-young will not be staying in Canada permanently.
Ann Sun-young said she will visit Seoul every month to take care of her mother, who is battling dementia.
She has made the difficult choice to care for her family by traveling between the two countries, as she needs to stay in Canada to support her son's dreams but also needs to take care of her mother suffering from dementia.
Importance of Amenities for Monthly Long-Distance Flights
Considering this situation, it is understandable that Ann Sun-young reacted sensitively to the aircraft's amenities.
In a situation where she has to travel between Canada and Korea every month, the comfort of long-distance flights is a very important factor. In particular, using business class is intended to minimize physical fatigue during long flights, and she must have been very disappointed if it did not meet her expectations.
Raising Issues with Airline Service Quality
Ann Sun-young's post can also be seen as raising issues with airline service quality.
Business class passengers pay much higher fares than economy class, so it is natural to expect corresponding services and amenities. It can be interpreted as a criticism that basic amenities should be provided even when operating older aircraft.
The Influence of Broadcasters on Social Media
Ann Sun-young, as a broadcaster, directly mentioning the airline and expressing her dissatisfaction can have a significant impact.
A negative review from a celebrity with many followers can affect public perception of the company.
Korean Air's Response?
So far, Korean Air's official position or response has not been announced.
It remains to be seen how the airline will respond to this customer complaint.
Attention is focused on how Ann Sun-young's life in Canada, her monthly long-distance flights, and her experience with this aircraft will unfold in the future.
Source :https://blog.naver.com/roadtowrestling/224057887081
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